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SKILLS

Leadership/Management  Mentoring, career planning, goal setting, evaluation, budget management, resource management, new business development

User Experience  A/B testing, card sorting, contextual inquiry, heuristic evaluation, information visualization, persona mapping, process diagrams, rapid prototyping, site maps, storyboarding, user interviews, wireframing, iOS/mobile design, enterprise application design, product design strategy

Product Management  Roadmapping, product strategy, market research, data analysis

Tools  CSS, HTML, Axure, OmniGraffle, Photoshop, Illustrator, WordPress, SharePoint, JIRA, Basecamp, OmniPlan, MS Project, Excel, Google Analytics, InDesign, Keynote, PowerPoint, Test Flight, Asana

Competencies  AJAX, JavaScript, JQuery, PHP, Visio, Vaadin Framework, Bootstrap

 

AWARDS, HONORS, COURSES TAUGHT, AND ARTICLES

EXPERIENCE

The Advisory Board Company/Crimson Director of User Experience Austin, TX June 2015 — present
Business intelligence tools for the healthcare industry.

  • Lead team of 5 in the design and research of clinical and population analytic tools
  • Work with product management and development to create solutions to problems in the clinical and population health sectors
  • Responsible for UX direction for 5 product lines representing over $100 million in revenue
  • Lead research efforts around user and buyer personas
  • Work with team to build careers
  • Mentor designers and researchers in the field of enterprise healthcare UX

Handsome. User Experience Lead (Consultant) Austin, TX March 2015 — May 2015

  • Lead team of product designers and UX researchers
  • Conduct Stakeholder and Subject Matter Expert interviews
  • Create strategic plan for client User Experience projects
  • Conduct Contextual Inquiry sessions with end-users
  • Develop user stories and flows
  • Create wireframes

projekt202 Senior Experience Researcher (Consultant) Austin, TX Jan 2015 — March 2015

  • Consultant for financial services enterprise business intelligence project with a Fortune 500 company
  • Conduct Stakeholder and Subject Matter Expert interviews
  • Create strategic plan for client User Experience projects
  • Conduct Contextual Inquiry sessions with end-users
  • Present findings to C-Level management at client meetings

Visible Health User Experience Lead  Austin, TX  January 2012 — December 2014
User experience lead and product strategy direction for McKesson Healthcare Advance Diagnostics Management, Stanford Research Institute and other healthcare industry clients.

  • User experience and product strategy of enterprise and mobile software for healthcare industry clients
  • Manage and grow UX team
  • Mentor and coach designers in UX design, product management, and account management
  • Direct work with high-level clients to determine product strategy
  • Lead brainstorming sessions with clients and development team to create requirements
  • Manage over $500,000 in billing with Fortune 25 company
  • Create deliverables such as wireframes, site maps and prototypes
  • Work directly with developers to ensure all designs and strategies are technically feasible
  • Conduct usability studies using contextual inquiry, persona mapping, user surveys and heuristic review
  • Analyze and present usability findings and site metrics making recommendations for action
  • Ensure deliverables are on time and within budget
  • Project management of both short and long-term enterprise and mobile projects

Whole Foods Market User Experience Design and Art Direction Austin, Texas  January 2005 — December 2011
Enterprise systems including inventory management and learning management systems and internal projects including intranet, video, and interactive training courses.

  • Led brainstorming sessions with team and business partners to determine functional, content and technical
  • requirements as well as user interface specifications
  • Created deliverables such as wireframes, site maps, prototypes, technical requirements, and business requirements.
  • Conducted qualitative research studies using contextual inquiry, persona mapping, user surveys, card sorting, and heuristic review
  • Analyzed and presented research findings and site metrics making recommendations for action
  • Created brand guidelines for internal sites as well as participate in setting Whole Foods Market’s brand standards as they pertain to voice, web and video
  • Ensured deliverables are on time and within budget

Freelance Information Architect and Art Director Austin, Texas 2001-2005
Local clients included:

  • Texas Medical Foundation
  • State Bar of Texas
  • Austin Film Festival

VisionWeb Designer Austin, Texas 2004
Enterprise ordering system for optometry field

  • Defined UI style and created UI assets for enterprise application
  • Produced rapid prototypes for product ordering engine and insurance claim site
  • Webmaster for consumer-facing site
  • Created visual specifications
  • Managed freelancers and provided art direction for outsourced projects

Leyh Publishing Production Editor Austin, Texas 2002-2003
Small publisher of college textbooks

  • Worked with authors and editorial staff to design and produce college textbooks
  • Wrote copy for book jackets

University of Texas Information Architect/Designer Austin, Texas 2001-2002
Department of RecSports

  • Information architect for the Joint Application Development team to redesign RecSports website
  • Created business requirements and technical specifications documents with JAD team
  • Produced deliverables including wireframes and prototypes
  • Conducted usability testing including surveys, contextual analysis and heuristic review
  • Analyzed usability testing results and presented to team
  • Webmaster for RecSports website

Thinkwell Creative Lead Austin, Texas 1999-2001
Multimedia textbook publisher

  • Information architect for proprietary Learning Management System (LMS)
  • Produced wireframes and prototypes for a variety of interactive and web-based applications
  • Conceptualized, storyboarded, scripted and produced graphics for college lectures on a variety of subjects on short deadlines
  • Illustrated complicated technical processes and concepts for video and multimedia presentation

EDUCATION

University of North Carolina at Asheville Asheville, North Carolina
Post-graduate studies in multimedia

University of Oklahoma Norman, Oklahoma
Bachelor of Arts, Political Science